Legal

Software License Agreement

Applies to: the RackWatch Platform Docker image as published on the RackWatch trial page · Last updated: 2026-04-26

Draft — pending counsel review

This is a structural scaffold for the End-User License Agreement that governs use of the RackWatch Platform binary. It has not been reviewed by qualified counsel and is not yet binding. The agent is separately licensed under Apache 2.0 — see the agent repo; the EULA below covers only the closed-source platform.

1. Two pieces, two licenses

RackWatch ships in two parts:

Agent — open source, Apache 2.0. Source at github.com/rackwatch/rackwatch-agent. Full text of the Apache 2.0 license travels with the source. This EULA does not restrict the agent.
Platform — closed-source commercial software, distributed as a Docker image. This EULA covers your use of that binary.

2. Definitions

"Software" means the RackWatch Platform Docker image, including all updates, patches, and documentation.
"You" means the individual or legal entity that pulls or runs the Software.
"Server" means a unique host (physical, virtual, container) that reports telemetry to a Software instance via the agent.
"License Tier" means Homelab, Standard, Scale, or Enterprise — see the pricing page.

3. Grant of license

Subject to your compliance with these terms and (for paid tiers) timely payment of fees, RackWatch grants you a non-exclusive, non-transferable, revocable license to:

Pull, install, and run the Software on hardware you own or control
Run as many instances as needed for your own internal use
Receive telemetry from up to the number of Servers permitted by your License Tier

4. Restrictions

You may not:

Reverse-engineer, decompile, or disassemble the Software, except where applicable law expressly permits despite this prohibition
Modify, translate, or create derivative works of the Software
Remove, alter, or obscure any proprietary notices, license keys, or telemetry that identifies the Software
Resell, sublicense, lease, rent, or otherwise distribute the Software to third parties without a separate written agreement (a Managed Service Provider Agreement)
Use the Software to provide a substantially similar competing service
Run more Servers than your License Tier permits, or take active steps to under-report Server count to avoid tier transitions
Disable, circumvent, or attempt to disable license enforcement, trial expiry, or seat-count metering

5. Source code

RackWatch does not provide platform source code under this EULA. If you need source escrow for compliance reasons (regulated industries, government contracts), contact hello@rackwatch.io about Enterprise tier — escrow arrangements are negotiable case by case.

6. Updates

RackWatch may release updates, security patches, and new versions of the Software at its discretion. Updates are delivered via the same Docker registry and image tags. All tiers, including Homelab, receive critical security patches free of charge. Feature updates and non-critical fixes are also free for all currently supported major versions. End-of-life timelines for major versions will be published on this page.

[Counsel: support window per tier — typical for B2B SaaS is "current major + previous major" with security-only support for one prior LTS.]

7. Term and termination

This license is effective from the date you first pull or run the Software and continues:

Homelab tier: until you stop using the Software, with no fixed term.
Paid tiers: as long as your subscription is current and fees are paid on time.
Termination for breach: RackWatch may terminate this license after written notice and a reasonable cure period (typically 14 days) if you breach a material term and don't remediate within that window. Even license-enforcement violations get the same notice + cure path; we'd much rather email you about a seat overage than terminate over it.

On termination you must stop running the Software and remove the binary from your systems. Data your platform instance has collected is yours and is not subject to deletion under this EULA.

Homelab seat overage

Homelab tier is capped at 5 servers. If your fleet grows past 5, the platform will surface a banner on the dashboard and you have 30 days to either reduce fleet size or convert to a paid tier. The platform won't immediately stop accepting telemetry — operators get time to plan, not a surprise cutoff.

8. Intellectual property

RackWatch retains all right, title, and interest in the Software, including all intellectual property rights. This license grants you the right to use the Software, not ownership of it.

9. Disclaimer of warranties

The Software is provided "as is" without warranties of any kind, express or implied, except as required by applicable consumer-protection law. RackWatch does not warrant that the Software will be uninterrupted, error-free, or that defects will be corrected.

[Counsel: jurisdiction-specific carve-outs (UK CRA, EU Sale of Digital Content Directive). Standard "as is" doesn't extend to fraud or gross negligence.]

10. Limitation of liability

[Counsel: typical SaaS cap = greater of (a) fees paid in trailing 12 months or (b) a fixed minimum like $1,000. Carve-outs for IP indemnity, data-processor obligations under GDPR, willful misconduct.]

11. Indemnification

[Counsel: RackWatch indemnifies for IP infringement claims; you indemnify for misuse, breach of acceptable-use, or use outside license scope.]

12. Export controls

You agree not to export, re-export, or transfer the Software to any country, person, or entity prohibited by applicable export-control laws (US EAR, UK Export Control Order, EU Dual-Use Regulation).

13. Governing law and dispute resolution

[Counsel: jurisdiction selected once business entity is formed. Pair with arbitration clause if scaling internationally.]

14. Entire agreement

This EULA, together with the Terms of Service and any signed Order Form, constitutes the entire agreement between you and RackWatch concerning the Software. It supersedes prior representations and agreements on the same subject.

15. Contact

Licensing questions, MSP agreements, source escrow, and anything else legal: hello@rackwatch.io.